Missing the Mark – consumers, energy bill, annual statements and behaviour change

7 June 2011: A new report from the Consumer Focus entitled ‘Missing the Mark – consumers, energy bill, annual statements and behaviour change’ (see bottom of page for link). This looks at the role of information on consumers’ bills and annual statements and the potential this has to help consumers. The research identifies a number of limitations in the effectiveness of this information in nudging behavioural change in consumers.